life FAQ — Account, Bonus and Security

Account verification (KYC) is done for two main reasons: first, it confirms that the account is being used by its real owner and no one else. Second, it ensures that withdrawal funds reach the right person. At life, you may be asked to complete verification before large transactions or withdrawals above a certain amount. This is a normal and necessary process.

If your verification is rejected, contact life's 24/7 live chat. Rejections usually happen when photos are blurry, cropped, or unclear, or when the details on the document do not match the name on the account. Resubmit clear photos taken in good lighting. The support team can explain in detail why the rejection happened and what needs to be corrected.

Yes, this is very important. The name you used when opening your life account must exactly match the name on the bKash, Nagad, Rocket, or bank account used for withdrawals. If the names do not match, payment may be held or rejected. If there is a name error, speak with support and get it corrected before completing verification.

life does not usually make verification mandatory at the time of registration. However, it may be required when you request a withdrawal, claim a bonus, or if unusual activity is detected on your account. For example, the birthday gift bonus is only available to verified members. Completing verification early means no delays later.

A clear photo of your National ID (NID) or passport is usually required. In some cases, a selfie or proof of residence may also be asked for. The document must be valid and all details must be readable. Contact life's live chat support to find out exactly which documents are needed for your account.

If your connection drops, you can usually resume the game from where it left off. In a slot game, if the connection is lost during a spin, the result of that round will be shown once you reconnect. In a live casino game, you can return to the same table after reconnecting, as long as the seat is still available. A fast and stable internet connection gives you the best experience.

Yes, life App is available for both Android (APK) and iOS. The app is available through official channels. Downloading the app from third-party sites or unauthorized sources may put your security at risk. Contact life's support or use the official site to get the app.

Without the app, you can still save life's site as a shortcut on your home screen. In Chrome: open the site, tap the three-dot menu at the top, and select "Add to Home Screen". In Safari (iPhone): tap the share icon at the bottom and select "Add to Home Screen". The site will then appear as an icon just like an app.

Old cache can slow down page loading. On Android in Chrome: go to Settings > Privacy and Security > Clear Browsing Data and remove "Cached Images and Files". On iPhone in Safari: go to Settings > Safari > Clear History and Website Data. Then reopen life — games and pages should load much faster. Clearing the cache regularly keeps things running smoothly.

Yes, life's full game library works in a mobile browser. Slots, live casino, fishing games, and cricket betting can all be played directly from Chrome or Safari — no app download needed. For the best experience, use an updated browser and a 4G or Wi-Fi connection.

The wagering requirement for life's welcome bonus is 10 times the bonus amount. This means you need to place bets worth 10 times the bonus before you can withdraw it. Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, your total balance will be ৳2,000 and you will need to wager ৳1,000 × 10 = ৳10,000. Every bet you place counts toward this total, whether you win or lose.

No. The welcome bonus is available to each member only once — on their first deposit. It is a 100% bonus for new members at life, up to a maximum of ৳5,000. It does not apply to second or subsequent deposits. However, life has many other offers for regular members, including weekly reload bonuses and special weekend bonuses.

Once a bonus has been activated and wagering has begun, cancelling it can be complicated. If you want to cancel the bonus, contact life's support before completing the wagering requirement. In some cases, cancelling the bonus will also remove the bonus balance, leaving only the original deposit amount. Talk to support before making a decision.

Claiming the bonus is straightforward. First, go to the life Login page and create a new account (you must be 21+). Then make your first deposit via bKash, Nagad, Rocket, or bank transfer — minimum ৳500. Once the deposit is complete, life will automatically add a 100% bonus, up to ৳5,000, to your account. The bonus balance will be visible right away.

Most slot games count 100% toward bonus wagering. For live casino games (Baccarat, Roulette, Teen Patti), cricket or sports betting, the contribution may differ, or some games may not count toward wagering at all. For accurate information, read life's Terms and Conditions or ask support.

Depositing with Nagad is simple. Log in to life, go to the deposit option, and select Nagad. Enter the amount (minimum ৳500) and send money to the Nagad number shown on screen. Confirm the deposit with the transaction ID. The balance is usually added to your account within a few minutes. For any issues, live chat support is available right away.

life does not charge any processing fee for deposits. However, your bKash, Nagad, or Rocket app may apply its own standard charges when you send money, as set by each mobile banking service's own rules. Bank transfers may also carry the bank's own fees.

life accepts deposits through four methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is ৳500 for all methods. Cryptocurrency payments are not accepted. life's support team can provide further details about payment methods.

The minimum deposit at life is ৳500 for all payment methods. You can start with ৳500 via bKash, Nagad, Rocket, or bank transfer. The minimum withdrawal amount is ৳800. These limits ensure that even small transactions can be made safely.

Deposits are usually processed quickly, but network issues can sometimes cause delays. If the balance has not arrived after 15–20 minutes: save the transaction ID or a screenshot and report it to life's 24/7 live chat. The support team will verify the transaction and resolve the issue promptly.

Never. Do not share your OTP, bKash PIN, Nagad PIN, or Rocket PIN with anyone — even if someone claims to be from life. No life employee or support agent will ever ask for your OTP or PIN. If anyone asks for this information, it is a scam attempt. Stop that communication immediately and report it to life's official live chat.

Fake sites often look like the real site but have a slightly different address (URL) — such as an extra hyphen, a misspelling, or a different extension instead of ".cam". Always check the correct URL in your browser's address bar. Make sure the connection is HTTPS before logging in. Do not click links from social media or unknown sources to log in.

A strong password should be at least 10–12 characters long and include a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (@, #, !, etc.). Do not use your name, date of birth, or anything easy to guess. Do not use your life account password on any other site. It is a good idea to change your password regularly.

If you think your account has been hacked or there has been unauthorized activity, contact life's live chat immediately and request a temporary account suspension. Then change your password and update the PINs for any linked bKash or Nagad numbers. Acting quickly can help you avoid financial loss.

Yes. life uses SSL encryption to keep members' personal information and financial transaction data secure. When you see "https" and a padlock icon in your browser, the connection is secure. Details on how data is stored and used are available on the Privacy Policy page. Members' information is not sold to third parties.