Your privacy is our responsibility
At life Casino, transparency is our top priority when it comes to collecting, storing, and using each member's personal information. Reading this document will tell you what information we collect, why we collect it, and how it is kept secure.
Introduction
life Casino ("we", "our", "platform") takes the privacy of its members seriously. This Privacy Policy ("Policy") describes what personal information we collect when you use our website, app, or any related services, how that information is used, and under what circumstances it may be shared with third parties.
This Policy applies to all life services. By registering on our platform or continuing to use our services, you agree to the terms of this Privacy Policy. Our Terms and Conditions are linked to this Policy and both should be read together.
Data Collection
We collect your information in several ways. The information collected includes what you provide directly, information collected automatically, and information received through third parties.
2.1 Information You Provide Directly
Information you provide during registration, login, or use of the service includes:
- Full name and date of birth
- Mobile number and email address
- Residential address and national ID number (for identity verification)
- Financial information — bKash, Nagad, Rocket account number or bank account number
- Messages or information you share when contacting support or submitting a complaint
2.2 Automatically Collected Information
When you use the life platform, we automatically collect certain technical information, such as:
- IP address and device identifier information
- Browser type, operating system, and device model
- Page visit times, session duration, and navigation paths
- Information collected through cookies and similar tracking technologies
2.3 Information Received Through Third Parties
For the purposes of payment processing, identity verification, or fraud prevention, we may verify some of your information with trusted third-party service providers. Only the information that is necessary is collected in such cases.
Purpose of Data Use
life uses your information only for specific and legitimate purposes. We never use your information for unrelated commercial purposes or sell it to third parties.
The main purposes for which your information is used are:
- Managing account registration, identity verification, and login services
- Processing financial transactions including deposits and withdrawals
- Providing gaming services and promotional offers
- Customer support — providing assistance via live chat and email
- Preventing fraud, money laundering, and unauthorised access
- Ensuring the security and stability of the platform
- Meeting legal obligations
- Improving services based on your preferences and providing a personalised experience
- Responsible Gaming guidelines compliance and identifying excessive betting risks
Data Disclosure and Sharing
We never sell your personal information to third parties. However, in certain circumstances, limited information may be shared to maintain service quality or meet legal requirements.
4.1 Service Partners
We work with trusted partner organisations for payment processing (bKash, Nagad, Rocket, and bank transfers), technology infrastructure, and security verification. These organisations receive information only for their designated tasks and are required to comply with life's privacy standards.
4.2 Legal Authorities
We may be required to provide relevant information in response to a valid court order, a government agency request, or a lawful demand from a law enforcement body. In such cases, only the information requested is provided.
4.3 Business Changes
In the event of a merger, acquisition, or structural change, member data may be transferred to a successor organisation. If any such change occurs, we will notify members in advance.
Data Security Methods
At life, we use modern technical and administrative security measures to protect your information.
5.1 Encryption and SSL Protection
All data transmission on our platform is encrypted using SSL (Secure Socket Layer) technology. Your payment information and personal details are always sent through encrypted channels.
5.2 Access Controls
Among our staff, only those who need access for their work are granted access to specific data. Every access is logged and audited regularly.
5.3 OTP and Two-Step Verification
OTP verification is mandatory for sensitive actions such as password changes or large withdrawals. This serves as an effective layer of protection against unauthorised access.
Your Rights
As a life member, you have a number of rights regarding your personal information. We respect these rights and respond to your requests within a reasonable time.
- Right of Access: You can request a copy of your personal information held by us.
- Right to Rectification: If your information is incomplete or incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances, you can request that your account be closed and your data deleted. However, some information may need to be retained for a specific period due to legal obligations.
- Right to Object to Processing: You can object to direct marketing or certain types of data use.
- Data Portability: You can request your data in a structured, machine-readable format.
To exercise any right, contact our support team. For more detailed information, visit our FAQ page.
Minor Protection
All life services are for persons aged 21 or above only. We never intentionally collect information from anyone under the age of 21.
Age verification is mandatory at registration. If we have reason to believe that a minor has created an account using false information, that account will be closed immediately and the collected data will be deleted.
If a parent or guardian believes their child has registered on our platform, please contact us and we will take appropriate action.
Data Retention Period
We retain your information only for as long as it is necessary or legally required.
- Active account data — retained in full while the account remains active.
- Financial transaction records — retained for a set period in accordance with applicable law.
- After account closure — most data is deleted, though certain records may need to be kept if there is a legal obligation to do so.
- Security-related logs — retained for a short period as needed for fraud investigations.
Once the data deletion process begins, we ensure it is not recoverable.
Policy Changes
We may update this Privacy Policy from time to time. If there are any significant changes, we will post a notice on our website and, where possible, notify you by registered email.
The updated Policy takes effect from the date it is published. If you continue using the platform after a change, it will be assumed that you have agreed to the updated Policy.
Previous versions of this Policy can be provided upon request.
Contact
If you have any questions, concerns, or requests about this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.
Connect directly to live chat from any page on the website. Average response time is very short.
To learn more about our platform, visit the About Us page.