life Terms and Conditions

General Provisions

These terms and conditions ("Terms") govern the use of the life Casino platform ("Platform") and all its services. life is an online gaming and betting platform operated in Bengali for Bangladeshi users. In these Terms, "we", "Platform" or "life" refers to the authority operating the service, and "you" or "member" refers to a registered or unregistered user.

These Terms may change from time to time. An updated version becomes effective as soon as it is published on this page. We recommend checking this page regularly. If you have difficulty understanding any part of the Terms, please contact our 24/7 support team.

1.1 Applicability of the Terms

These Terms apply to all services on the site — including slot games, live casino, cricket betting, deposits and withdrawals, bonus claims, and the VIP program. Each part of the service may have its own specific rules, which will apply alongside these general Terms.

1.2 Relationship with Other Documents

These Terms must be read together with our Privacy Policy and Responsible Gaming Guidelines. In case of any conflict, these Terms will take precedence unless a specific document states otherwise.

Account Registration and Eligibility

2.1 Age Requirement

To open an account on life and take part in any gaming or betting activity, you must be 21 years of age or older. We may verify your identity documents at any time to confirm your age. Opening or using an account by a person under the required age is strictly prohibited, and any such account will be closed immediately.

2.2 Registration Conditions

When registering an account, you must comply with the following conditions:

• You must provide accurate and complete personal information — providing false information may result in account cancellation.
• Each person is allowed a maximum of one account; multiple accounts are prohibited.
• The mobile number or email provided at registration must be active and belong to you.
• It is your responsibility to keep your password confidential; passwords must not be shared with third parties.
• If you suspect unauthorised access to your account, you must notify our support team immediately.

2.3 Identity Verification (KYC)

life may request proof of identity, proof of address, or proof of payment method at any time. If the required documents are not submitted within the specified period, the withdrawal process may be placed on hold. This verification process is in place for the member's security and the protection of the platform.

Deposit and Withdrawal Rules

3.1 Deposits

Deposits on life can be made via bKash, Nagad, Rocket, and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount is ৳500. Funds deposited into an account will only be accepted from a payment method registered in the account holder's name.

3.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals will be sent to the same payment method used for the deposit — bKash, Nagad, Rocket, or bank transfer. Withdrawals may be delayed if identity verification has not been completed.

3.3 Transaction Security

All financial transactions are secured via SSL encryption. life reserves the right to request additional verification or place a transaction on hold in the case of suspicious activity. Any transaction made using an unauthorised payment method will be cancelled.

Bonus and Promotional Terms

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement on the bonus is 10 times the bonus amount — meaning the bonus funds must be wagered 10 times before they can be withdrawn. Example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000; wagering required: ৳1,000 × 10 = ৳10,000.

4.2 General Bonus Terms

• Multiple bonuses cannot be claimed at the same time unless the promotion description states otherwise.
• There may be restrictions on playing certain games with bonus funds — see the promotions page for details.
• The same promotion cannot be claimed more than once from a single account.
• If fraud or misuse of the bonus system is found, the bonus and any associated winnings will be cancelled.
• Each promotion has a specific validity period; claims will not be accepted after the expiry date.

4.3 Terms for Other Promotions

Each offer — including weekly reloads, weekend bonuses, slot bonuses, birthday gifts, and referral rewards — has its own wagering requirements, minimum deposit, and claim limits. These rules are considered part of these Terms, and in the event of any dispute, life's decision will be final.

Gaming Rules and Fair Play Policy

5.1 Software and Technology

All games available on life are provided by recognised third-party game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. Game outcomes are determined by Random Number Generator (RNG) technology, which ensures fairness. Any attempt to interfere with game outcomes is strictly prohibited.

5.2 What to Do in Case of a Technical Issue

If a game session is left incomplete due to a disconnection or technical error, life may cancel that round or settle it by a valid method. life is not responsible for incorrect outcomes caused by technical issues. Members may contact the support team in such situations.

5.3 Prohibited Activities

The following activities are strictly prohibited and will result in account cancellation:

• Hacking game software or attempting to influence outcomes using third-party software.
• Operating multiple accounts for the purpose of misusing bonuses.
• Using the platform for money laundering.
• Colluding with other members or attempting to control game outcomes through coordination.
• Harassing or behaving inappropriately towards members of life's support team.

VIP Program and Rewards

life's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier — from a maximum of 0.2% at Bronze up to a maximum of 1.0% at Diamond. Cashback is calculated on the net loss for the week.

Progression to a higher tier depends on activity on the platform. VIP benefits are personal and cannot be shared or transferred to another person. life reserves the right to change the VIP structure at any time — members will be notified in advance of any changes.

Account Suspension and Closure

7.1 life's Rights

life may temporarily suspend or permanently close an account for any of the following reasons:

• A breach of any clause of these Terms.
• An account was opened using false or misleading information.
• Required documents have not been submitted.
• There has been no activity on the account for an extended period.
• Upon instruction from a legal or regulatory authority.

7.2 Member's Rights

A member may close their account at any time. All valid balances can be withdrawn before the account is closed, although this will not apply if bonus wagering requirements have not been met. In the case of an account closed due to a breach of rules, the bonus and any associated winnings will be cancelled.

Privacy and Data Protection

life follows a clear policy on the collection, storage, and use of members' personal information. To learn more about how data is collected and used, under what circumstances it may be shared with third parties, and your rights regarding your data, please read our Privacy Policy.

All data is protected via SSL encryption. We never sell members' personal information to advertisers. Data is shared with third parties only for payment processing or due to legal obligations.

Responsible Gaming Commitment

life believes that gaming is a form of entertainment and should be enjoyed responsibly. Our platform offers self-exclusion, deposit limit settings, and session time limit features. If signs of gambling addiction appear, help should be sought.

To use responsible gaming tools and learn more, visit our Responsible Gaming page. Please remember, this platform is only for individuals aged 21 or older.

Limitation of Liability

life is not liable for financial losses resulting from gaming or betting. life's liability for any loss or inconvenience experienced by a member as a result of using the platform is limited. life is not responsible for internet disconnections, third-party software issues, or unexpected technical disruptions.

A member is considered to be using the platform of their own free will and with full awareness of the risks involved. There is always a possibility of losing money in betting and casino games — please do not wager more than you can afford.

Complaints and Resolution Process

If you have a complaint, please first contact us via our 24/7 live chat or email. We provide support in both Bengali and English. After a complaint is received, we will work to resolve it within a reasonable time.

For answers to common questions, detailed information is available on our FAQ page. For complex matters, the support team will escalate to a higher authority where necessary.

Changes to the Terms and Their Effect

life reserves the right to change, add to, or remove any part of these Terms at any time. Members will be notified in advance of significant changes — via email or a notice on the platform. Continued use of the platform after a change is made will be taken as the member's acceptance of the new Terms.

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will continue in full effect. life's interpretation and decision on any matter relating to these Terms will be considered final.